Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
Are your sneakers authentic?
Every pair sold on Sneex undergoes a rigorous multi-point inspection process by our expert authentication team to ensure 100% authenticity.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with the security tags still attached.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Since fit can vary by brand, we recommend checking the specific 'Fit Notes' for that model.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I cancel or modify my order?
To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement via your account dashboard.